FAQs

Welcome!

Noir Handmade Australia are an authorised retailer of your favourite European luxury intimate wear brand.

The Noir Handmade brand has been an European icon for over a decade. We specialise in the creation of unique high-quality fetish clothing, lingerie and accessories for everyone. Noir is handmade in Europe at our exclusive manufacturing facility, and incorporates the finest ornamentation, European quality zippers, hardware, with exquisite detail given to fit and finish.

At Noir Handmade, we truly care for and understand our customers. We want to make this experience unlike any other, and we‘re here to make that happen. If at any time you have questions, concerns, or comments, feel free to contact us. We strive for excellence in our service so you can rest assured that each product will provide enjoyment and sensual pleasure for years to come.

Due to the large range of our ever increasing product lines, it's impossible to stock every line in every size in Australia.

We stock a range of our best selling and clearance items in Perth, WA ready for immediate dispatch.

Non Stock items are handmade in Poland, and in most cases, made to order. Please allow up to 3 weeks for delivery in these cases.

Shipping times are slowly getting back to Pre-Covid timeframes and we are working hard in the background to speed up our turn around time on your favourite items!

All major payment options are available through our website including AfterPay.

Postage costs is $25 for Standard Australia Post Satchel and $35 for Express Post.

All items are sent via Australia Post with tracking provided upon shipment.

When you purchase on Noirhandmadeaustralia.com.au you’ll receive an email with a tracking number. You can use this tracking number to track your order. You can also view the delivery status of your order in your Online Account. Please see our Delivery Information for more information.

Relax, your privacy and discretion is always assured with us, and our payment details on your statement will be listed as NARF Group Pty Ltd.

Please refer to our returns/refund policy for more details.

On the rare occasion an item may longer be available due to not being manufactured anymore, this can be from a number of things, but mainly material and raw product availability in Europe. Although this does not happen often, we will notify you via email and automatically process your refund or issue you with a replacement item of your choice to the same value.

Yes, we need a signature to successfully complete delivery of your goods.

If no one’s home or there’s limited access to the address, Australia Post will leave a card letting you know where and when you can collect your order from your local Post Office.